ISO 9001 and the
EFQM model, both
are separately considered as a single system based on the overall vision of the
institutional work, ISO 9001 is a global standard for quality management system
aimed at providing products and services that achieve customer satisfaction and
meet his or her expectations, and the standard states that "the
organization must establish, document and maintain a quality management system
and continuously improve its effectiveness in accordance with the requirements
contained in this international standard." ([1])
The
EFQM – of the European Foundation for Quality Management – is also a system
that aims to "... The appropriate use of EFQM's Excellence Model with RADAR
logic and key concepts ensures that all management practices used by any
organization are integrated into a tight system that is continuously improved
and achieves the desired strategy of that organization." ([2])
The
common or most common perception is to look at them as different, but here I
want to highlight and transfer this perception to another perception, which is
that they are complementary and reinforcing - their application in an
integrated manner - each other, if we consider that both help the organization
to achieve its strategy or policy and associated goals, for example, the
quality management system - ISO 9001 - helps the organization to identify
product or service requirements and work to achieve them effectively and
efficiently, The excellence model also helps to identify the needs of all
stakeholders and work to meet them or exceed the expectations of all those
involved.
From
this standpoint, it is better for those concerned with achieving quality and
institutional excellence to work in a systematic and integrated manner from the
beginning and adopt both the quality management system "ISO 9001" and
the institutional excellence model EFQM institutionally in accordance with the
principle of working smarter and not by exerting more effort.
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[1]
ISO 9001, Quality Management System -
Requirements, Fourth Edition, November 2008, p. 2.
[2]
EFQM Excellence Model, 2013 Model, European Foundation for Quality Management,
Brussels, p. 4.
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