مقال حول:
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(جوهر الأعمال المفقود)
What Knowledge Manager Should be
Knowledgeable About?
(The Missing Core Business)
By
.Abdelkarim Darwish, Ph.D
EFQM Certified Assessor
By
.Abdelkarim Darwish, Ph.D
EFQM Certified Assessor
Let us start with a simple
question: Why is knowledge important? Is it important because it is pleasant to
possess? Or perhaps it is because it is a modern, or advanced, or fashionable concept?
Or maybe because it has the ability to add value or create value to
individuals, groups and institutions as well as societies?
If this is the ground truth
concerning the value of knowledge, so what value should valuable knowledge add
or create? It should generate pleasant feelings, as well as make money –or any
other materialistic things such as nice cars, elegant dresses, and beautiful
houses. Let us assume that what we want to accomplish these things, so we set
them as goals. Therefore, we should value the knowledge which can helps us to
accomplish these goals; in this case, the primary goal of knowledge management
programs would be supporting people through focusing on creating or acquiring
knowledge. This would enable them to introduce services or products which make
people (employees, customers-clients) feel good, as well as make profits for
profitable institutions. This is what I see as the “missing core business” of most
existed knowledge management programs or what knowledge managers considered to
be managing in many real cases, because the focus here is on the knowledge not on
the value addition or value creation.
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